Tinofos LLC is committed to providing you with high-quality automotive interior products and attentive customer service. If you are not satisfied with your purchase, please carefully read our return policy to understand how to return or exchange your product.
- Return Application
1.1 Application Period
You can apply for a return or exchange within 7 days of receiving the product.
1.2 Application Method
Please contact us through our official customer service, providing your order number and product details to initiate the return process.
- Return Conditions
Returned products must be in unused condition and retain their original packaging, labels, and accessories.
If the product is damaged or defective, please contact us within 48 hours of receiving the goods, providing detailed descriptions and relevant photos.
- Non-Returnable Circumstances
The following situations are not eligible for return:
Damage not due to product quality issues, including but not limited to damage caused by human error, misuse, or improper maintenance.
Any product not sold by our company.
Product applications submitted after the return application period.
- Return Shipping Costs
For returns due to product quality issues or incorrect shipments, we will bear the return shipping costs.
If there is no quality issue, the customer is responsible for return shipping costs.
- Refund Process
After the product is returned, we will review and process it within 10 business days.
Once approved, the refund will be returned to your account via the original payment method.
The entire refund process may take 5-7 business days, depending on bank processing time.
- Exchange Policy
Exchangeable items must meet the above return conditions.
Exchanges will be arranged based on inventory. If no stock is available, you can choose to exchange for another product or apply for a refund.
- Contact Customer Service
To apply for a return or if you have any questions, please contact us through the following channels:
Email: luis@tinofos.com
Phone: 3393991259
Address: 17321 DOVE WILLOW ST, CANYON CNTRY, CA 91387
Thank you for your understanding and support. Please feel free to contact our customer service team if needed.
